1. Order Cancellation

• Orders can be cancelled within 6 hours of placement or before dispatch by contacting our support team.

• Once shipped, orders cannot be cancelled.

2. Refunds & Returns

• If you receive a damaged or incorrect product, please contact us within 48 hours of delivery with photos as proof.

• Eligible refunds will be processed within 7-10 business days to your original payment method.

3. Non-Refundable Items

• Used products

• Products returned without original packaging

To request a cancellation or refund, please email: info@moonderma.in